Shipping policy

# SHIPPING POLICY

**Last updated: 16 August 2026**

## 1. Where we deliver

We currently deliver only to United Kingdom addresses using Evri Tracked.

This draft assumes that United Kingdom delivery includes England, Wales, Scotland and Northern Ireland. Any postcode, island, PO Box or other restriction imposed by Evri or configured in Shopify must be stated clearly before an order is placed.

We do not currently offer international delivery.

## 2. Delivery service and price

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The £3.99 charge is fixed per order for delivery addresses accepted at checkout. We do not currently apply a general free-delivery threshold. If we introduce a different delivery rate or promotion in the future, we will display its price and conditions clearly before an order is placed and update this Policy where appropriate.

The delivery charge and total order price will be shown before you place the order and before payment is taken.

## 3. Processing time

We normally prepare and dispatch orders within one to two working days after an order is placed and payment is authorised.

Working days are Monday to Friday, excluding Bank Holidays in England and Wales. Orders placed during a weekend or Bank Holiday begin processing on the next working day.

If we cannot process an order within the stated period, we will contact you where appropriate.

## 4. Estimated delivery time

Evri Tracked delivery is normally estimated to take two to four working days after dispatch.

The normal combined processing and delivery estimate is therefore approximately three to six working days from the first applicable processing day.

These are estimates rather than guaranteed delivery appointments. However, unless we expressly agree a different period with you, we will deliver without undue delay and no later than 30 days after the contract is formed.

## 5. Dispatch and tracking

When an order is dispatched, we will send a dispatch confirmation email containing available Evri tracking information.

Tracking events are supplied by Evri and may occasionally take time to update. If tracking does not update or appears incorrect, please contact us.

## 6. Delivery addresses

Please check the delivery address carefully before placing an order.

If you identify an error, contact **shop@lalaboutique.co.uk** immediately. We will try to correct it before dispatch but cannot guarantee that a change will be possible after processing begins.

If a parcel is returned because the customer supplied an incorrect address, failed to collect it or did not follow reasonable delivery instructions, we may ask the customer to pay the reasonable and actual cost of resending it. We will explain and agree that cost before resending.

We will not charge a redelivery cost where the address error, failed delivery or return was caused by us or by the courier selected by us.

If you decide to cancel instead of requesting redelivery, the cancellation and refund will be handled under our Refund & Returns Policy. We will not impose a penalty.

## 7. When responsibility for the goods passes

We remain responsible for goods while they are being delivered by Evri.

Risk passes only when you, or a person identified by you other than the carrier, takes physical possession of the goods.

If you independently arrange for a carrier that we did not offer, risk may pass when the goods are delivered to that carrier, as provided by law.

Nothing in this section limits your rights where a parcel was left without valid authority, delivered to the wrong place, lost or damaged before risk passed.

## 8. Delays

Courier disruption, severe weather, industrial action and other events can cause delays. We will take reasonable steps to reduce the effect of a delay and keep you informed where appropriate.

We remain responsible to you for the performance of the delivery contract by the carrier we selected.

If delivery is late, you may ask us to complete delivery within an additional reasonable period. If we then fail to deliver within that period, you may end the contract and receive an appropriate refund.

You may be able to end the contract immediately if:

- we refused to deliver;

- delivery by an agreed date was essential in the circumstances; or

- before entering the contract you told us that delivery by a particular date was essential and we agreed to it.

If only part of an order is delayed, cancellation may apply only to the delayed part unless the products form a commercial unit or the remaining products would have no practical value to you without it.

These rights are not affected by the fact that a delivery estimate is not a guaranteed appointment.

## 9. Lost parcels

If tracking suggests that a parcel is lost or it has not arrived within a reasonable time, contact **shop@lalaboutique.co.uk** with your order number.

We will investigate with Evri, but your remedy does not depend on Evri compensating us or first completing its internal claims process.

Where goods were lost before risk passed to you, we will provide an appropriate replacement or refund without undue delay.

## 10. Damaged parcels

If a parcel or product arrives damaged, contact us as soon as reasonably possible.

Please retain the product and packaging while we assess the issue. Photographs may help us and Evri establish what happened, but they are not an absolute condition of your statutory rights.

Where damage occurred before risk passed to you, we will provide an appropriate remedy under the Consumer Rights Act 2015 and our Refund & Returns Policy. We will bear reasonable return costs where a return is required.

## 11. Incorrect deliveries

If you receive a product you did not order, contact **shop@lalaboutique.co.uk**.

We will arrange an appropriate correction, replacement or refund and bear the reasonable return cost of an incorrectly supplied product.

## 12. Contact

For delivery questions, contact:

**Jagoda Bąkowska trading as LALA BOUTIQUE**

12 Gate Close

Borehamwood

WD6 5DF

United Kingdom

Email: **shop@lalaboutique.co.uk**

Customer support: Monday to Friday, 9:00 am to 5:00 pm UK time, excluding Bank Holidays in England and Wales. We aim to respond within one to two working days.